Last Updated: March 25, 2025

At Elite Footwear, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from our website [https://elitefootwear.in/].

1. Shipping Coverage

We deliver across India, including metro cities, tier 2 and tier 3 cities, and remote locations. However, shipping availability may be subject to courier service limitations.

2. Shipping Charges

  • Standard Shipping: Free for orders above ₹999. Orders below ₹999 will incur a nominal shipping fee based on the delivery location.

  • Express Shipping: Available at an additional cost, depending on the pin code and order weight.

  • Cash on Delivery (COD): Available for select locations with an additional fee of ₹50.

3. Estimated Delivery Time

  • West Bengal : 2-3 Business Days
  • Metro Cities: 3-5 business days

  • Tier 2 & 3 Cities: 5-7 business days

  • Remote Locations & North-East India: 7-10 business days

  • Express Shipping: 1-3 business days (subject to service availability)

Delivery timelines are approximate and may vary due to unforeseen circumstances, including weather conditions, strikes, or courier partner delays.

4. Order Processing Time

  • Orders are processed within 24-48 hours (excluding Sundays and public holidays).

  • Once processed, you will receive a tracking ID via email and SMS.

5. Tracking Your Order

  • After dispatch, you can track your order using the tracking link provided in your email/SMS.

  • If you face any issues with tracking, please contact our customer support at [support@eliteshoe.com].

6. Shipping Partners

We partner with leading logistics providers like Shiprocket to ensure safe and timely deliveries.

7. Delivery Attempts & Undelivered Orders

  • Our courier partners will attempt delivery twice before returning the package.

  • If undelivered due to incorrect address or unavailability, re-shipping charges may apply.

8. Damaged or Missing Items

  • If you receive a damaged product, report it within 48 hours of delivery with images.

  • In case of missing items, contact us immediately for resolution.

9. International Shipping

Currently, we do not offer international shipping. However, we plan to expand soon!

10. Contact Us

For any shipping-related queries, reach out to us at:

  • Email: support@elitefootwear.in

  • Phone: +91 9831059245 (Available from 11:30 am – 6:30 pm, Monday – Saturday)
  • Live Chat: Available on our website during business hours.

We appreciate your trust in Elite Footwear and strive to provide a seamless shopping experience!